A blog by about , their organizations, and social media .

Doing It Right

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So I have a bunch of hobbies, and - shockingly - am on email lists or discussion boards for many of them.

That's the core power of social media - the ability to find and join highly specialized conversations that are specifically relevant to you.

On one of my email lists today, one of the members - not a frequent contributor, but a participant - jumped into a conversation about a $2,000 product another of the listers was thinking about buying.

He is subscribed under his corporate email - he works for Leupold, a competing manufacturer in the space - and he gave a precise and thoughtful critique of the product that was being considered, informed by his professional expertise.

He wrapped up by hinting at some products that were currently under wraps, and promised to let us know about them as soon as he could.

That's pretty darn good; it raises my trust in his company, piques my interest in his future products, and leaves me with a contact in a vendor whose products I already own.
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Here's a document I did for a friend who's a newspaper editor.

I left out a huge monetization stream from lead gen and affiliate sales, but otherwise it seems pretty on point:


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Like most people I'm often kind of amazed when my mouth does my thinking for me - both good amazed and bad amazed. yesterday, meeting with a prospective client, and trying to explain the way I think through the problem of implementing social media I improvisationally explained something well enough that I want to get it down in text before I forget it.

What I explained is that "social media in the enterprise is a three-axis problem."

The three axes are:

ABOUT
WITH
AMONG

...as in conversations ABOUT you, conversations WITH you, and conversations AMONG you.

And that you need to solve the problem in all three, but prioritize the axes based on the specifics of the organization and its situation.



Kudzu Content

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Over the weekend, I was reading ReadWrite Web and TechCrunch about 'content farms' like Demand Media and the new Aol.

MacManus and Arrington are deeply worried about what they see (MacManus):
So is the Web becoming awash with low-quality content produced by content farms like Demand Media, Answers.com and now AOL? Yes it is.

From my analysis of Demand Media and similar sites, such content is very generic and lacks depth. While I wouldn't go as far as wikiHow founder Jack Herrick and say that it "lacks soul," it certainly lacks passion and often also lacks knowledge of the topic at hand. Arrington's analogy with fast food is apt - it is content produced quickly and made to order.



It's more of a 'hierarchy' than a law, but I always wanted a law...here's something I just put together for a presentation I'm doing tomorrow that's so right, Jack Black should have done it.

Danziger's Law

It's a hierarchy for small business survival in the marketing sphere. Maybe even for big business. I'll explain tomorrow afternoon...


The kind folks at eMediaVitals.com - an online site dedicated to the profession of journalism - were kind enough to invite me to put up an article building on my remarks to the LA Press Club a few weeks ago.

Here's the opening:
Every media brand in existence is working to build a community.

Most of them won't succeed.

Many won't succeed because the business organizations that are trying to implement the communities are themselves crumbling, caught in a downdraft of declining revenues, causing cuts resulting in declining quality which leads to declining audiences who pay less and are less valuable to advertisers - and so on.

And some won't succeed because they are doing community wrong - treating it as an adjunct, a bolt-on feature, or a simple expansion of "letters to the editor."

That's not community, it's not going to drive audience 'engagement,' and it's not going to lead to sustainable new business models.
Go read the whole thing, as they say...
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So as I've been trying to do a "Big Business Social Media" deck, the news is full of a study that seems to show that small business doesn't use social media very much and doesn't much like what it uses.

I'm shocked, just shocked (not really). Actually, it kind of confirms what I've been seeing in talking to small business owners out in the wild.

Here's the lede (sorry, the study doesn't seem to be available; I'm just piecing together clips about it from press releases and blog posts):
Sites like Facebook and Twitter have taken off among individuals for personal use. But what about the use of social networking at small businesses?

A survey commissioned by Citibank and conducted by GfK Roper found that some small businesses see little reason to hop onto the social-network bandwagon.

Based on interviews in late August with 500 executives running businesses with fewer than 100 employees, the survey said that 76 percent of them found sites like Facebook, Twitter, and LinkedIn to be of little help in finding new business leads. Further, 86 percent of those questioned have not used social-networking sites to look for business advice or information.

(from cNET)
Here are the numbers:

Citi_helpful.JPG



I've written a few times about the importance of 'quality' in building online communities.

Today the LA Times confronts the question, as a heated screed in response to an editorial on immigration was first left up, then taken down in response to reader reactions.

The comment in question was clearly heated and racially charged.

And I think we have an interest - especially about important and controversial issues - in promoting civil disagreement.

I'm very happy that the Times was willing to bring the issue up for discussion and comment (you can hop in and comment as well).

But there's something here that makes me a little queasy. I think we play by somewhat different rules when we move from commerce to policy, and I think that blocking someone from participating simply because we don't approve of or can't get comfortable with their views - the commenter in question hadn't abused other commenters or the author - is very dangerous. In fact, writing these words, I realize that it's even dangerous in a commercial community.



Me on Media

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As I was coming back from my bone-liquefying cold (defined as one that leaves you draped over the sofa like a boneless chicken), I got a last-minute request to stand in for Andrew Nystrom of the LA Times on a LA Press Club panel discussing trends in the news industry in the face of all this customer-generated content.

They just sent over some pictures....

Here's the lineup. From the right, Mickey Kaus of Slate, Erin Broadley of Village Voice newspapers, Thomas Kelley of Yahoo, me, Jill Stewart of the LA Weekly.

LAPC1.JPG

Here's Jill laughing at my ineffable smugness (I'm putting this picture here to try and train myself not to ever, ever use that facial expression in public again).

LAPC2.JPG

I had three basic points, which I'll cover here briefly:

One. Mainstream media as we know it is toast. It's not toast because blogs and Twitter are cooler, or bloggers and tweeters are better journalists; it's toast because the institutional structures that were built with the cash flow from monopoly pricing - on ads, on music, on books - are unsustainable. There is a market for the Los Angeles Times - a really big market (that could be bigger if they'd listen to smart people like Jeff Jarvis) but it's not big enough nor lucrative enough to support the institution as it forseeably exists .

Until the institutions crash and burn and can be rebuilt, there will be a vicious circle of declining revenues, cuts, declining quality, declining audiences in response which will lead to further declines in revenue, and so on.

I'll fearlessly predict that this year is likely to be the Year of the Alamo in mainstream media; newspapers will seek antitrust exemption to collectively go behind a paywall, Hulu will go subscription, etc. And we'll see if the drop in audience can be made up with the revenues earned - and the institutions sustained.

Two. Modest but increasingly sustainable levels of revenue will be available to the top of the power curve (as now) and down into the mid-tier as advertisers get comfy with blogs etc. and my ads move from Google and tribal Fusion to mainstream ad networks and reasonable CPM-equivalents.

That means that a successful neighborhood blogger, or a successful niche blogger in a deep enough niche, can make a blue-collar (no BMW's) living as a content creator. That's already happening on a small scale, and as it grows - fed in part by the attention mainstream media is going to shun in order to keep the paywall up - we'll see interesting emergent behaviors.

Three. At some point, someone in the mainstream is going to Get It and give up on being a site, and begin to become a network. I'm betting it will be a regional paper, alt-weekly, or sport-specific journal. When they do, it'll be katy-bar-the-door if my assumptions about the world are correct.
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Communities and Networks Connection

About Me

I'm Marc Danziger, a social-media and technology strategist for hire (and you should hire me). I've been thinking up, designing, and managing the development of technology projects for over 15 years with major projects in healthcare, media, automotive, retail, and politics.

Recently, I've done work for Inc. and Fast Company magazines, Warner Music, Manpower, Central DuPage Hospital, and Florida Hospitals, among others.

I focus on two areas: developing technology strategies - typically strategies for customer and stakeholder engagement; and organization to improve technology delivery. I've also done quite a bit of troubled project recovery, as well as straightforward project delivery management. I'm a strong advocate of agile methodologies, and am a certified ScrumMaster.

Charmed Particles, Inc. is my company (the name comes from my early fascination with physics), and it has been in operation for almost 20 years.

Download a pdf of my CV here, my LinkedIn profile can be found here, and you can reach me on IM at:

AIM: MarcDnzgr

Y!: marcdanziger

G!: marc.danziger

You can also email me at marcd @ charmedparticles.com (remove the spaces)

Charmed Particles

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